Quality Improvement Lead
Job Summary
Transforming data into actionable insights, the full-time remote Quality Improvement Lead will enhance member experience, assess operational performance, and drive service excellence through data-informed decision-making.
Key responsibilities
- Analyze member satisfaction trends and operational metrics to identify improvement opportunities
- Facilitate collaboration with leadership and cross-functional teams to implement quality improvement initiatives
- Develop and manage performance reports and dashboards to track service quality and member satisfaction
Required qualifications
- 3+ years of experience in service quality improvement or healthcare operations
- 2+ years of experience creating reports and visualizations for performance improvement
- Bachelor's degree required; CPHQ or IHI certification preferred
- Experience with quality improvement frameworks such as Lean or Six Sigma
- Proficiency in Google Apps and Mac OS for developing analytical tools
Complete Job Description
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