Quality Improvement Manager

Job Summary

To enhance the quality of services across a nationwide network, the full-time Quality Improvement Manager will manage and oversee quality improvement activities for 988 crisis centers, ensuring compliance with operational standards while collaborating with internal teams and external stakeholders in a remote work environment.

Key responsibilities

• Manage and implement a formal quality improvement program across crisis centers to achieve quality goals
• Oversee internal quality improvement activities and ensure timely completion of QI/Outcome reports for stakeholders
• Lead a team of Quality Improvement Specialists, providing management, supervision, and support in their development

Required qualifications

• Bachelor's degree required; Master's degree preferred in Healthcare, Public Health, or Social Sciences
• Preferred leadership experience at a crisis center
• Experience with compliance and quality improvement activities preferred
• Minimum of 2 years of managerial/supervisory experience preferred