Quality Improvement Specialist

Job Summary

A company is looking for a Quality & Improvement Specialist (Biz Ops Specialist) to work remotely anywhere in the U.S.

Key Responsibilities

• Conduct quality assurance audits and communicate results to management
• Identify process gaps and collaborate with internal teams to propose solutions
• Serve as a subject matter expert for client offboarding and internal support

Required Qualifications

• Bachelor's degree or equivalent business experience
• Experience in Quality Assurance related to business operations or client benefits administration services
• Benefit Administration experience, particularly with COBRA, verification services, or compliance
• Proven intermediate knowledge of Microsoft Excel and Word, including experience with pivot tables and nested functions
• Experience in process documentation and training others using that documentation is a plus