Quality Management Associate

Job Summary

To support the Total Quality Management team, the remote Quality Management Associate will lead cross-functional project implementations, analyze data for departmental performance, and develop KPI dashboards while collaborating with various stakeholders.

Key responsibilities:

• Lead the end-to-end management of cross-functional implementations and projects, ensuring timely completion and stakeholder engagement
• Evaluate departmental performance through data analysis and metrics development, assisting in the creation of mitigation strategies
• Develop and maintain Key Performance Indicator (KPI) dashboards and perform trend analysis to identify performance drivers

Required qualifications:

• 3+ years of work experience in operations and/or health insurance
• 2+ years of experience using data software such as Excel/Google Sheets, SQL, or other analytics tools
• 2+ years of end-to-end project management experience in a cross-functional environment
• 2+ years of experience with operational, quality, or analytics platforms, including requirements gathering and User Acceptance Testing (UAT)
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, and/or Theory of Constraints