Quality Management Coordinator

Job Summary

To support the Survey and Risk Control team, the part-time Quality Management Coordinator will manage communication with policyholders regarding insurance appraisals, provide technical support for the ASSIST self-survey product, and maintain work order statuses in a remote work environment.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST product, assisting with app installation and technical inquiries
• Update work order statuses and communicate any unusual situations to management

Required qualifications

• Excellent communication and customer service skills
• Demonstrated emotional intelligence with strong listening and problem-solving abilities
• Ability to organize, prioritize, and manage multiple tasks effectively
• Proficiency in troubleshooting technical difficulties
• Strong analytical skills and resourcefulness