Quality Management Specialist

Job Summary

To ensure the health of quality programs across all lines of business, the remote Total Quality Management Specialist will uphold quality standardization, provide expert oversight, and identify performance gaps while residing in Arizona, Florida, Georgia, or Texas.

Key responsibilities:

• Maintain the reliability of quality programs by ensuring standardization and consistent application of evaluation rubrics
• Evaluate and resolve high-complexity cases, focusing on root-cause identification and systemic resolution
• Oversee escalated transactions to ensure resolutions meet service-level agreements and quality benchmarks

Required qualifications:

• 1+ years of previous work experience in a healthcare environment and quality assurance
• 1+ years of experience demonstrating strong quantitative and analytical skills
• Experience coaching peers or auditors
• 1+ years of experience working with data and Google Sheets