Quality Management System Manager

Job Summary

Building and maintaining a Security Quality Management System, the full-time remote Quality Management System Manager will focus on establishing quality standards, monitoring decision quality, and producing actionable insights to enhance security operations.

Key responsibilities:

• Build and maintain the Security Quality Management System across agentic and human-led investigations
• Establish methodologies, review cadences, and validation criteria for decision-making processes
• Monitor decision quality and escalate significant risks to ensure effective workflows and customer protection

Required qualifications:

• 5+ years of experience in quality, governance, or operational excellence programs, preferably in a security operations environment
• Experience managing teams and building capability through coaching and clear expectations
• Strong understanding of SOC investigations and the interconnections between analyst decisions and remediation outcomes
• Ability to design quality measurements and reporting that effectively distinguish signal from noise
• Comfortable building programs from scratch and adapting standards as operational needs evolve