Quality Manager

Job Summary

To support the scaling of clinical and operational oversight, the full-time Quality Manager will own the end-to-end quality strategy, transitioning QA processes into a tech-enabled system while ensuring compliance and enhancing patient interactions.

Key responsibilities

• Architect the QA Framework by designing and executing standardized quality rubrics for the patient care team
• Partner with Data & Analytics to correlate QA scores with key business outcomes, driving actionable growth initiatives
• Centralize oversight of QA processes to ensure consistency and compliance across the organization

Required qualifications

• 5+ years of Quality Management or Audit experience in healthcare, telehealth, or high-growth technology companies
• Prior experience in people management or team leadership preferred
• Expertise in QA methodologies, including rubric calibration and performance coaching
• Strong analytical skills to validate the relationship between quality behaviors and outcome metrics
• Experience with automated QA platforms and a strong interest in AI applications in quality assurance