Quality Monitoring Specialist
Job Summary
The remote Quality Monitoring Specialist I will monitor and review call center operations, score calls according to company policies, identify training needs, and participate in call scoring calibration sessions on a part-time basis.
Key responsibilities
- Research, identify, and monitor an assigned volume of calls
- Provide trend data to management through call monitoring
- Assist in designing call monitoring formats and quality standards
Required qualifications
- Associate degree in business, finance, communication, compliance, or 2 years of relevant experience in audit, compliance, or call center management
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer)
- Ability to effectively present information to various stakeholders
- Strong capability to interpret and follow written, oral, or diagram instructions
Complete Job Description
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