Quality Policy Manager
Job Summary
As a full-time remote Quality Policy Manager, the successful candidate will drive the development of quality policies for hosts and guests, ensuring standards are met while collaborating with cross-functional teams to implement and enforce these policies effectively.
Key responsibilities
- Lead the development of host and guest quality policies, including establishing quality standards for stays
- Draft scalable policy frameworks that align with product innovations and support operationalization efforts
- Utilize data and community insights to evaluate and improve existing policies proactively
Required qualifications
- 10-12+ years of experience in a Policy or Trust and Safety role
- Demonstrated leadership in quality or community policy within a two-sided marketplace
- Experience with review, rating, or reputation systems and the associated consumer protection issues
- Strong analytical skills with a focus on data-driven decision-making
- Exceptional writing and communication skills, with experience engaging senior leadership
Complete Job Description
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