Quality Program Administrator

Job Summary

A company is looking for a Quality Program Administrator to manage quality programs and continuous improvement initiatives.

Key Responsibilities

• Administer quality and continuous improvement programs for Member Services and Policy Change
• Monitor call quality and provide coaching to Member Service Advocates based on performance analysis
• Identify process improvement opportunities and conduct audits to ensure adherence to established procedures

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Minimum of 2 years of experience in quality system improvement
• Minimum of 2 years of experience in a customer service environment preferred
• Working knowledge of Microsoft Office, ACCESS, PowerPoint, and Excel
• LOMA, Associate of Customer Service designation preferred