Quality Program Manager

Job Summary

To enhance hardware quality management, the full-time remote Quality Program Manager will establish and lead a comprehensive program focused on improving quality outcomes for new, used, and repaired hardware while driving accountability across suppliers and internal partners.

Key Responsibilities

• Design and implement an end-to-end hardware quality program, establishing objectives and success metrics
• Define, track, and report quality metrics at the part level, analyzing trends to identify systemic issues
• Act as the central liaison for cross-functional collaboration, ensuring alignment on quality priorities and corrective actions

Required Qualifications

• Bachelor's degree in Supply Chain, Engineering, Operations, or a related field (or equivalent experience)
• 5+ years of experience in supply chain operations, quality management, or program management
• Demonstrated ability to lead complex, cross-functional programs with measurable outcomes
• Strong analytical skills to translate quality data into actionable insights
• Experience working with OEMs, repair vendors, and strategic suppliers