Quality Program Specialist

Job Summary

A company is looking for a Quality Program Specialist to ensure compliance with quality standards and support quality assurance processes.

Key Responsibilities

• Perform quality audits and manage issue triage and documentation
• Track escalated issues, ensuring timely resolution and collaboration with internal departments
• Conduct root cause analysis and contribute to continuous improvement initiatives

Qualifications

• Bachelor's degree or equivalent work experience
• 2-4 years of experience in process improvement, operations analysis, or quality improvement
• Proficiency in MS Office, especially Excel
• Experience in healthcare, workers' compensation, or bill review operations preferred
• Familiarity with quality management tools and certifications in Six Sigma, Lean, or ASQ preferred