Quality Specialist

Job Summary

A company is looking for a Temporary Quality Specialist.

Key Responsibilities

• Analyze calls, emails, and social media interactions to ensure quality standards are met
• Monitor agents and provide feedback based on quality results and customer satisfaction data
• Facilitate calibration sessions and town hall meetings to align with client expectations

Required Qualifications

• Proficiency in Microsoft Office 365, particularly Excel
• Ability to collaborate effectively with team members
• Capability to provide constructive feedback to agents
• Strong decision-making skills
• Ability to work independently