Quality Specialist

Job Summary

A company is looking for a Quality Specialist to ensure service excellence in Contact Center interactions.

Key Responsibilities

• Conduct quality evaluations and identify trends to enhance service delivery
• Maintain and update reference materials for Contact Center staff
• Utilize call recording systems for evaluations and ensure scoring consistency through calibration

Required Qualifications

• High school diploma or equivalent combination of education and work experience
• 2+ years of related work experience