Quality Specialist

Job Summary

A company is looking for a Quality Specialist to manage patient interactions regarding clinical programs and medication adherence.

Key Responsibilities

• Perform outbound patient calls to ensure timely medication refills and close care gaps
• Document patient care activities and navigate Electronic Medical Record (EMR) platforms
• Coordinate with healthcare teams to assist patients with medication access and scheduling

Required Qualifications

• High school diploma or GED equivalent required
• Certified Medical Assistant, Certified Pharmacy Technician, or equivalent healthcare experience required
• Intermediate to advanced keyboarding skills (at least 35 WPM) required
• 1+ years of experience in a healthcare setting preferred
• Bilingual English/Spanish preferred