Quality Specialist

Job Summary

A company is looking for a Quality Specialist to manage patient interactions related to clinical programs and medication adherence.

Key Responsibilities

• Perform outbound patient calls to ensure timely medication refills and address care gaps
• Document patient care activities accurately in electronic records and navigate EMR platforms
• Assist patients with medication access issues and coordinate referrals to healthcare resources

Required Qualifications

• High school diploma or GED equivalent required
• Certified Medical Assistant, Certified Pharmacy Technician, or equivalent healthcare experience required
• Intermediate to advanced keyboarding skills (at least 35 WPM) required
• 1+ years of experience in a healthcare setting preferred
• Bilingual English/Spanish preferred