Quality Specialist

Job Summary

Detail-oriented and passionate about quality assurance, the remote Quality Specialist will conduct audits of order processing and patient calls, analyze performance metrics, and support ongoing quality initiatives in specialty pharmacy services.

Key responsibilities

• Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy and compliance
• Document findings and provide actionable feedback to relevant teams
• Track and report on quality metrics, identifying trends and areas for improvement

Required qualifications

• Strong foundation in pharmacy operations with experience in processing claims and dispensing
• Familiarity with specialty medications and commitment to accuracy
• Experience in auditing, quality assurance, or compliance preferred
• Proficiency in reporting tools and data analysis
• Ability to work in dynamic, start-up environments and contribute to building QA processes