Quality Specialist III

Job Summary

A company is looking for a Quality Specialist III to ensure compliance and improve member experiences through quality assurance processes.

Key Responsibilities

• Lead training for Quality Specialists on audit processes and tools
• Conduct complex audits and verify compliance with quality standards
• Act as a consultant to resolve high-impact business issues related to quality assurance

Required Qualifications, Training, and Education

• Four years of experience in customer service, claims, or membership and billing in a relevant environment
• Two years of experience in training or audit functions
• Experience with operational procedures
• Quality certification such as CQA, CQIA, or CQPA
• Bachelor's Degree or four years of related experience