Quality Specialist III

Job Summary

A company is looking for a Quality Specialist III to ensure compliance and quality standards in member experiences.

Key Responsibilities

• Lead training for Quality Specialists on audit processes and procedures
• Conduct complex audits and verify compliance with quality standards
• Act as a consultant to resolve high-impact business issues related to quality assurance

Required Qualifications

• Four years of customer service, claims, or membership and billing experience in a relevant environment
• Two years of experience in training or audit functions
• Experience with operational procedures
• Completion of relevant internal or external courses on facilitation and conflict management
• Bachelor's Degree or four years of related experience