Quality Strategy Associate

Job Summary

A company is looking for an Associate, Quality Strategy & Operations.

Key Responsibilities

• Support the rollout of Gen-AI based QA systems for customer support
• Work cross-functionally to develop structured workflows and requirements
• Build frameworks and documentation to ensure clarity and accountability

Required Qualifications

• 1-4 years of experience in strategy, program management, operations, or product support
• Experience with AI tools, automation systems, or conversational data is a strong asset
• Experience working directly with data or tooling to support performance improvements
• Ability to thrive in ambiguous environments and manage execution in fast-moving situations
• Experience supporting cross-functional projects involving both technical and business teams