Quality Support Specialist

Job Summary

A company is looking for a Support Quality Specialist.

Key Responsibilities:

• Monitor and evaluate customer support interactions to ensure quality standards are met
• Provide feedback and coaching to support team members to improve the quality of their interactions
• Identify trends and patterns in customer issues and take appropriate action

Required Qualifications:

• 2+ years of experience in customer support or quality assurance
• Knowledge of customer support best practices and quality assurance principles
• Ability to work independently and manage multiple tasks effectively
• Collaborative skills with customers and internal teams
• Familiarity with QA auditing software and QA scorecard design