Quality Technician

Job Summary

To support a growing team, the remote contract Quality Technician will provide front-line support for quality and regulatory inquiries, manage email triage for urgent concerns, and facilitate customer audit requests while acting as a liaison between customers and internal departments.

Key responsibilities

• Provide front-line support for internal and external customers regarding quality and regulatory inquiries, issues, and complaints
• Manage first-level email queue triage, identifying duplicates and escalating urgent concerns
• Facilitate customer audit requests by coordinating on-site and remote audits with Plant Quality

Required qualifications

• Bachelor's degree required
• 2-4 years of customer-facing medical device or clinical quality experience
• Experience with quality management systems
• Familiarity with SharePoint and SAP