Quality Technician II

Job Summary

Providing front-line support for internal and external customers, the part-time hourly Quality Technician II will manage quality and regulatory inquiries, facilitate customer audits, and ensure effective communication between customers and various departments while working remotely.

Key responsibilities:

• Triage customer complaints and manage the QRS email queue, escalating urgent issues as necessary
• Coordinate customer audit requests and ensure all necessary components are in place prior to audits
• Act as a liaison between customers and internal departments to enhance customer satisfaction

Required qualifications:

• Bachelor's degree in Life Sciences, Chemistry, Engineering, or a related field preferred
• 2-4 years of experience in a customer-facing role, particularly in manufacturing or quality/regulatory environments
• Demonstrated knowledge of quality and regulatory practices
• Proficiency in Microsoft Office applications and ability to learn new systems quickly
• Experience in the medical device or clinical industries is strongly encouraged