Quality Trainer - Help Desk
Job Summary
To support the BOSC 1 program, the full-time remote Quality Trainer - Help Desk will manage quality assurance testing, develop and deliver training materials, and oversee operational quality monitoring while collaborating with cross-functional teams.
Key responsibilities
- Develop and implement manual and automated QA test plans and conduct detailed analysis of test results
- Create and deliver training materials for new hires and existing staff, while assessing the effectiveness of training programs
- Collaborate with various stakeholders to validate software solutions and participate in test planning activities
Required qualifications
- Bachelor's degree in a relevant field and 3+ years of professional experience, or equivalent combination of education and experience
- 3+ years of Help Desk experience required
- Experience in training development and delivery preferred
- Familiarity with contact center operations and quality monitoring programs preferred
- Availability to work Monday through Friday between 7:00 AM and 7:45 PM EST
Complete Job Description
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