Quantitative Analytics Manager

Job Summary

A company is looking for a Quantitative Analytics Manager for its contact center.

Key Responsibilities

• Develop and refine predictive dialing strategies to maximize contact rates and profitability
• Build models to forecast call volumes and optimize staffing schedules
• Design and execute experiments to improve contact center outcomes

Required Qualifications

• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field
• 5+ years of experience in quantitative analytics, preferably in a contact center environment
• Proven experience with dialer systems and workforce management tools
• Strong proficiency in SQL, Python, R, or similar analytical tools
• Experience with A/B testing frameworks and experimental design