Radiology Service Operations Manager

Job Summary

A company is looking for a Radiology Service Operations Manager (Contract to Perm).

Key Responsibilities

• Optimize service operations to ensure continuous improvement and efficiency
• Lead the L3 support function for a complex software product, maintaining high system uptime
• Analyze metrics and customer feedback to identify opportunities for continuous improvement

Required Qualifications, Training, and Education

• 8-12 years of experience in software product operations and service support
• 2-4 years in a Management or Lead role delivering Level 2/Level 3 Desktop Support in Healthcare IT
• Bachelor's or advanced degree in a related field
• Relevant certifications such as ITIL, PMP, or CSM
• Self-starter capable of working independently with minimal supervision