RCM Onboarding Manager

Job Summary

Owning the onboarding journey for new RCM clients, the full-time Manager of RCM Onboarding will manage the end-to-end process from contract signing to steady-state billing, optimizing procedures and leading the onboarding team in a remote environment.

Key Responsibilities

• Oversee the complete onboarding process for new RCM clients, ensuring timely and efficient transitions to billing
• Continuously build and refine the onboarding playbook, collaborating with SaaS teams to enhance processes
• Define and track onboarding metrics, addressing activation delays and driving process improvements

Required Qualifications

• Experience in client onboarding or implementation within healthcare RCM, home care, or healthcare SaaS
• Proven ability to develop and formalize onboarding processes, including SOPs and playbooks
• Strong project management skills with experience managing multiple concurrent implementations
• Knowledge of home care billing, payer enrollment, and software integrations is strongly preferred
• Experience leading both onshore and offshore teams with a focus on cross-functional collaboration