RCM Operations Manager

Job Summary

Providing strategic oversight and leadership, the full-time RCM Operations & Quality Manager II will manage complex assignments and escalations within the RCM department while ensuring efficient completion of tasks and driving performance initiatives remotely.

Key responsibilities

• Lead the onboarding and training process for new employees and provide ongoing feedback on performance
• Serve as the primary liaison between global partner/vendor teams and management, resolving escalations as necessary
• Develop and maintain standard operating procedures (SOPs) while ensuring compliance with client and industry regulations

Required qualifications

• Bachelor's Degree in Finance, Accounting, or a Healthcare-related discipline
• 7+ years of experience in revenue cycle management
• 3+ years of vendor/partner management and/or client management experience
• Knowledge of revenue cycle management principles, practice management systems, and customer service best practices
• Ability to work independently and maintain effective working relationships in a fast-paced environment