RCS Service Specialist

Job Summary

A company is looking for an RCS Service Specialist.

Key Responsibilities

• Analyze and process incoming and outgoing telephone calls, including emergency situations
• Make critical decisions regarding calls that affect patient and caller well-being
• Maintain the organization's knowledge database and troubleshoot computer and telephone issues

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Experience in a high-volume call center or healthcare environment
• Ability to work evening shifts and rotating weekends
• Technical skills to diagnose and fix computer and telephone issues
• Knowledge of medical terminology is preferred