Reactive Support Engineer

Job Summary

A company is looking for a Reactive Support Engineer to provide technical support and improve client relationships.

Key Responsibilities

• Resolve intermediate scheduled and reactive service calls both onsite and remotely
• Independently install and troubleshoot client hardware and software
• Provide IT advice and training to clients while maintaining detailed documentation of service requests

Required Qualifications

• Associate's degree in information technology or a related field, or equivalent experience
• 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
• Advanced knowledge of IT and cybersecurity concepts
• Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
• Network+ or Security+ certification preferred