Real Estate Coordinator

Job Summary

Supporting customers at the beginning of their real estate journey, the full-time Real Estate Coordinator will manage a high volume of inbound and outbound calls, conduct needs assessments, and promote affiliated products and services while working remotely within Eastern or Central Time Zone hours.

Key responsibilities

• Serve as the first point of contact for customers entering the real estate referral process through phone calls
• Conduct real estate needs assessments to understand customer goals and preferences
• Accurately document customer interactions and manage an active caseload to ensure customer satisfaction

Required qualifications

• 2-3 years of customer service experience, preferably in call center, inside sales, or retail
• High school diploma required; some college preferred
• Real estate knowledge (buying, selling, or mortgage processes) preferred
• Experience with CRM systems and Microsoft Office Suite or Google Workspace strongly preferred
• Demonstrated ability to multi-task and manage competing priorities in a fast-paced environment