Real-Time Adherence Specialist

Job Summary

A company is looking for a Real Time Adherence Specialist - Remote.

Key Responsibilities

• Provide real-time monitoring and make intra-day adjustments to optimize resource efficiency
• Maintain communication with teams and clients to coordinate staffing adjustments based on performance
• Monitor external factors affecting call center performance and report issues for resolution

Required Qualifications

• Minimum of two years of experience in workforce management functions, specifically real-time management
• Experience with workforce management software that includes real-time adherence
• Advanced knowledge of Excel and other Windows-based programs
• Ability to work proactively with minimal supervision and manage variable hours
• Exceptional attendance and a secure home office environment required