Real-Time Adherence Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Jul 31, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Real-Time Adherence Specialist.

Key Responsibilities

Monitor real-time performance to ensure service level metrics are maintained
Manage agent schedules and communicate adjustments to leadership
Document performance issues and partner with supervisors to address schedule deviations

Required Qualifications

Minimum 3-5 years of experience in a high-volume Contact Center environment
Strong proficiency in Workforce Management and telephony software
Proficient in MS Excel and MS Office products
Ability to work effectively both as a team member and independently
Occasional weekend and holiday work may be required

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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