Real Time Analyst

Job Summary

A company is looking for a Real Time Analyst to monitor queues and ensure operational efficiency.

Key Responsibilities

• Manage call volume, daily attendance, and program break schedules
• Assist in creating metrics and targets for services
• Produce internal reports and use trends for forecasting requirements

Required Qualifications

• Advanced level Microsoft Excel/Google Sheets skills, including advanced formulas
• Previous call center experience is required
• Ability to create reports and forecast results
• Experience working as part of a team
• Ability to multitask and maintain focus on tasks for extended periods