Real-Time Coordinator

Job Summary

A company is looking for a Real-Time Coordinator to monitor service levels and manage operational performance in a customer care environment.

Key Responsibilities

• Monitor real-time staffing and multi-channel queues to maintain service level performance
• Track and report Intraday performance of call volume and staffing levels across multiple locations
• Manage call volume, daily attendance, and break schedules

Required Qualifications and Education

• Minimum two years of professional work experience in large call center operations or contact center workforce planning
• Experience using contact center operations tools such as WFM tools or Intraday queue monitoring tools
• Open to working Wednesday - Sunday from 2:00 pm - 10:30 pm Central Time
• Bachelor's Degree or equivalent professional experience preferred
• Intermediate Microsoft Excel skills, including advanced formulas