Real-Time Workforce Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 02, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an Analyst, WFM Real Time.

Key Responsibilities

Monitor real-time performance against key metrics and implement corrective actions
Manage real-time queue adjustments and coordinate with Operations for intraday actions
Perform intraday trend analysis and provide actionable recommendations to the team

Required Qualifications

Minimum 5 years in a contact center environment
Minimum 3 years in Workforce Management, Real-Time
High School Diploma or GED required; Bachelor's degree preferred
Understanding of Erlang-based staffing principles and advanced Excel skills
Experience with WFM and telephony platforms

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