Recipient Support Specialist

Job Summary

A company is looking for a Recipient Support Specialist to advocate for recipients receiving rewards.

Key Responsibilities

• Serve as the primary contact for recipient inquiries via email and occasionally phone
• Become a product expert and resolve issues efficiently using internal tools
• Gather recipient feedback to assist the product team and collaborate to meet service level agreements

Required Qualifications

• A bachelor's degree
• Ability to multitask and stay organized
• Proactive attitude and ability to learn quickly
• Empathy and patience when interacting with users
• A sense of humor and curiosity about the company's platform