Reconstruction Supervisor

Job Summary

A company is looking for a Supervisor, Reconstruction.

Key Responsibilities

• Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of KPIs
• Support the implementation of processes, policies, and team standards
• Monitor the progress of files, claims, tasks, and queues to ensure compliance

Required Qualifications

• Experience in a supervisory or leadership role
• Knowledge of standard operating procedures in a reconstruction or related field
• Ability to work overtime or flexible schedules during high volume and CAT Events
• Proven track record of achieving business goals and metrics
• Experience in customer service management