Recovery Access Specialist

Job Summary

Serving as the first touchpoint for members in the intake process, the full-time Recovery Access Specialist will manage incoming calls, provide information on services, and initiate client assessments while working Sunday to Wednesday from 9 am to 7 pm EST.

Key responsibilities

• Answer all calls promptly and warmly, providing educated responses to inquiries and assisting with client needs
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine eligibility for the program
• Schedule initial intake appointments and coordinate with clinic coordinators regarding client no-shows

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services/healthcare or customer service roles, with preference for retail, medical, or hospitality experience
• Access to reliable internet and telephone services meeting specified requirements
• Ability to meet pre-employment requirements, including background screening and health assessments
• Strong telecommunication skills and comfort with multiple IT systems and applications