Recovery Access Specialist

Job Summary

Serving as the first touchpoint for member intake, the full-time Recovery Access Specialist will manage incoming calls, provide information about the organization, and facilitate the client intake process while working Monday to Friday from 3 PM to 11 PM EST.

Key responsibilities

• Answer calls in a welcoming manner and provide educated responses to clinical inquiries
• Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine eligibility for the program
• Schedule initial intake appointments and coordinate client no-shows with clinic coordinators

Required qualifications

• High school diploma or equivalent required; Associate's degree preferred
• Minimum 1-year experience in human services/healthcare or customer service role; retail, medical, or hospitality experience preferred
• Access to reliable internet and telephone services with specified minimum requirements
• Ability to meet pre-employment requirements, including background screening and health screenings
• Strong telecommunication skills and comfort with multiple IT systems and applications