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Job Summary

To support an aerospace client, the part-time hybrid Call Center Services Representative will provide Tier 1 HR Help Desk support across multiple channels, handling inquiries related to HR, payroll, and employee lifecycle while ensuring customer satisfaction.

Key responsibilities

• Manage difficult interactions with professionalism and maintain customer satisfaction
• Execute back-office HR tasks in accordance with company policies and compliance standards
• Participate in process improvement initiatives leveraging AI and automation tools

Required qualifications

• High school diploma/GED or bachelor's degree with 5 years of relevant experience
• Experience in an HR shared services or call center environment
• Proficiency with AI-driven chat bots, voice assistants, and RPA solutions
• Utilization of case-management or ticketing systems in a high-volume support setting
• Advanced Microsoft Office skills, particularly in Excel, Word, and PowerPoint