Reengagement Services Associate

Job Summary

To ensure prospective and enrolled students receive timely and accurate information, the full-time remote Reengagement Services Associate will conduct interviews, manage student outreach, and provide excellent customer service throughout the enrollment process.

Key responsibilities

• Conduct high-volume outbound calls and interviews with prospective students while providing detailed program information and determining enrollment appropriateness
• Manage workflows for regular outreach and follow-up with prospective and enrolled students, ensuring compliance with recruitment regulations
• Update the Student Information System with detailed notes after each student interaction and collaborate with the Student Finance team to facilitate informed enrollment decisions

Required qualifications

• Associate degree required; Bachelor degree preferred
• Minimum of 3 years of high-volume, fast-paced customer service experience
• Prior experience in Enrollment Services/Admissions or non-durable sales is a plus
• Proficiency in Microsoft Office Suite, including intermediate Excel skills
• Strong interpersonal, written, and oral communication skills