Referral Coordinator

Job Summary

To support the revenue cycle management of the Dental School, the remote Referral Coordinator will manage and coordinate dental referrals, ensuring accurate processing and communication with internal and external stakeholders while maintaining patient confidentiality.

Key responsibilities

• Coordinate and manage the tracking, documentation, and communication of patient referrals, ensuring timely resolution of any issues
• Handle email and phone communications related to referrals and appointments, maintaining professionalism and accuracy in all interactions
• Create, track, and monitor appointments for postgraduate clinics, ensuring alignment with referral information and accurate data reporting

Required qualifications

• High School Diploma or GED
• 0-1+ years of customer service and/or administrative process management experience in healthcare or a related field
• Strong customer service focus and excellent communication skills
• Working knowledge of Excel and exceptional attention to detail
• Ability to effectively communicate technical information