Referral Management Supervisor

Job Summary

Managing a team within the Referral Management & Analytics Service line, the full-time Supervisor will oversee employee performance, manage workflow, and ensure data integrity while supporting client hospitals and patients in a remote work environment.

Key responsibilities

• Supervise and orient employees, assigning work and developing schedules while ensuring adherence to company standards
• Manage employee performance through feedback, training opportunities, and maintaining documentation
• Run reports, monitor billing procedures, and conduct audits to ensure compliance and data integrity

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• 2+ years in patient scheduling, registration, or healthcare billing
• Familiarity with applicable service line programs and high-volume call center experience preferred
• Strong computer knowledge, especially in Excel; familiarity with Epic and HCA/Parallon IT systems is preferred