Referral Operations Manager

Job Summary

Leading a team of Supervisors and agents, the full-time Referral Operations Manager will ensure patients referred from Summit Health locations are scheduled for follow-up care, optimize workflows, and manage performance metrics in a remote environment.

Key responsibilities

• Oversee and evaluate the performance of Supervisors, ensuring adherence to performance standards
• Drive care continuity by scheduling follow-up appointments for patients and addressing escalated concerns
• Utilize data to manage operational goals, monitor employee engagement, and collaborate with leadership on staffing needs

Required qualifications

• Bachelor's degree preferred but not required
• Minimum of three years of experience in an Access/Call Center management role or comparable management experience
• Experience in call center, referral, and/or appointment scheduling within a healthcare setting is essential
• Working knowledge of Electronic Health Records (EHR) systems is a plus
• Ability to analyze trends and develop action plans to improve operational performance