Referral Operations Manager

Job Summary

To ensure patients are scheduled for appropriate follow-up care, the full-time salaried Referral Operations Manager will lead a team within the Access Center, optimizing workflows, managing performance metrics, and addressing escalated concerns in a remote setting.

Key responsibilities

• Provide ongoing oversight, coaching, and evaluation of Supervisors to meet performance standards
• Drive care continuity by ensuring timely scheduling of follow-up care for patients
• Analyze operational metrics and implement action plans to address performance trends and improve efficiency

Required qualifications

• Bachelor's degree preferred but not required
• Minimum of three years of experience in an Access/Call Center management role or comparable management experience
• Experience in a healthcare environment with call center, referral, and appointment scheduling responsibilities
• Working knowledge of Electronic Health Records (EHR) systems is a plus
• Ability to analyze data, review trends, and create effective action plans