Referral Support Advocacy Supervisor

Job Summary

A company is looking for a Supervisor of Referral Support Advocacy.

Key Responsibilities

• Lead and develop a team of Referral Support Advocates to ensure high-quality patient experiences
• Oversee team performance, manage workflows, and troubleshoot roadblocks in member requests
• Collaborate with other teams and promote continuous improvement in processes and tools

Required Qualifications

• Experience in creating and modifying processes to meet business needs
• Proven track record of driving measurable efficiency results
• Strong data and analytical skills
• Ability to forge relationships with vendors and internal stakeholders
• 3+ years in healthcare, customer service, and/or advocacy with supervisory experience preferred