Referral Support Advocate

Job Summary

Working remotely as a contract Referral Support Advocate, the individual will manage Concierge Referrals to connect members with high-quality healthcare providers, ensuring a seamless healthcare journey while balancing performance targets.

Key responsibilities:

• Understanding and completing tasks related to Concierge Referrals, including presenting high-quality providers based on member preferences
• Collaborating with a scheduling team to arrange appointments and support members throughout their healthcare experience
• Maintaining a focus on quality and efficiency while gathering accurate data from provider offices and continuously improving processes

Required qualifications:

• Proficiency in common office software, including Google Apps and CRM systems
• Strong organizational skills and attention to detail for accurate data collection and entry
• Ability to adapt to process changes in fast-paced environments
• Experience in effective verbal and written communication to interact with provider offices and team members
• Confidence in asking questions and seeking assistance when needed