Referral Support Advocate

Job Summary

To support a growing healthcare initiative, the part-time Referral Support Advocate will manage Concierge Referrals, assist members in finding high-quality providers for in-person and virtual visits, and collaborate with the Care Team in a remote capacity.

Key responsibilities:

• Understanding and completing all tasks related to Concierge Referrals, including identifying and presenting high-quality providers based on member preferences
• Scheduling appointments for members and ensuring their support throughout the healthcare journey
• Maintaining a balance between performance targets and member satisfaction while adhering to service level agreements

Required qualifications:

• Proficiency in common office software, including Google Apps and CRM systems
• Experience with accurate data collection and entry
• Ability to adapt to process changes in fast-paced environments
• Strong organizational skills and attention to detail
• Comfortable performing internet searches and troubleshooting basic technical issues